Here at www.flagwill.com , we understand that defects happen. We
have developed a warranty to aid in the replacement or repair of any
manufacturing defects along with limited warranty periods for hardware
and printed products being used indoors or outdoors.
Giving you the peace of mind you need
We always guarantee the functionality and quality of our products when
used in observance of our product specific assembly instructions,
warning labels, and disclaimers. If these are not followed closely,
damage to the unit, injury, or death may result, voiding all warranties.
Flagwill has warranty policies in place to protect against
manufacturing defects. Obvious manufacturing defects must be reported
before the product is used. Resellers will be responsible for shipping
the product to flagwill. Upon delivery, Flagwill will inspect the
product. If the claim is judged to be a manufacturing defect, the
product will be repaired and/or replaced. The product will then be
returned via standard ground shipping free of charge. Any expedited
shipping charges are not covered by this warranty policy. Free
replacement products will be shipped only after inspection of the
damaged product.
If the claim is judged not to be a manufacturing defect, the reseller
will be informed. The reseller is responsible for the cost, including
shipping cost, if they choose to have us repair and/or replace the
product. Claims not covered under the warranties include, but are not
limited to:
Failure to follow assembly instructions, warnings, and/or disclaimers
Normal wear and tear, including industry standard fading
Misuse and unauthorized alteration of product
Loss, theft, or vandalism
Natural disasters, storms, and strong winds
Transportation damages
Hardware used with prints not produced by Flagwill.
Flagwill reserves the right to make final judgment on any warranty
disputes, which includes final determination of the nature and cause of
damage as well as final determination of warranty solution and response.
Warranty Period
All prints produced by Flagwill have a warranty period. Prints for
indoor use have a limited warranty of 1 year and prints for outdoor use
have a limited warranty of 6 months. Hardware for outdoor use comes with
a limited warranty of 6 months and hardware for indoor use comes with a
limited warranty of 1 year against manufacturing defects.