Replacement & Return Policy
If you are not satisfied with your purchase of a product, please email to info@flagwill.com
for a Return request within 7 working days of the receipt of the
product. If the item is returned unopened in the original box, we will
exchange it or offer you a refund based on your original method of
payment. The product must be returned to the warehouse within 7 working
days.
All
products must be packed in the original, unmarked packaging including
any accessories, manuals, documentation and registration that shipped
with the product. A 25% open box restocking fee will be assessed on any
opened hardware or accessory.
Items
that have been used are not eligible for return. Our return policy does
not apply to banner printing services or items that are custom built.
Shipping costs are not refundable. The return must be shipped back to us
at your cost, Flagwill cannot pay for return shipments.
If an item is found to be defective or is not as described please email to info@flagwill.com within
48 hours of the receipt of the product. Flagwill will ship out a
replacement product or make arrangements at our discretion.
Please contact us if you have further questions about our return or replacement policy.